Return Policy

CANCELLATIONS, RETURNS AND REFUNDS

Cancellations:

Any order placed through the Website for availing any of the Services offered by the Website can be cancelled, as per the policies of the Company, which includes:

• An Order placed by the Buyer can be cancelled by the Buyer, 12 hours prior to the Order being shipped, upon providing an appropriate reason;
• An Order accepted by the Vendor can be cancelled by the Vendor, prior to the Order being shipped, upon providing an appropriate reason, such as unavailability of the stock, etc.;
• In the event, the Order placed on the Website is under a binding agreement (such as sourcing/procurement agreement) between the Users, the parties shall be governed by that specific agreement and the Company shall not be in any manner be construed as a party to such agreement. Any such agreement executed between the Users shall not supersede these Terms.
• Website can place a cancellation request against an Order, prior to shipping for reasonable reasons such as unserviceable pin code, etc.
• Upon any cancellation of the Order, the refund shall be processed in accordance with these Terms and any such policy of the Company Such amount shall be refunded back to your bank account or to any such medium, which was used for the particular transaction.

Return & Refunds:

The Buyer is required to check all the delivered Products at the point of delivery, if not satisfied the goods shall be returned by the Buyer within seven (7) days from the date of delivery. The Products shall be returned by the Buyer only in case the Products delivered is damaged, defective, wrong or not as described products, depending on the acceptance of the return request by the Vendor. If the Vendor does not accept the request of return and refunding the amount paid towards the Products, Buyer can only claim replacement of the Products. Please note that any such request for the return/refunds shall be place with the Website not (directly) with the Vendor/s.

Replacement:

In order to get the Product replaced, Buyer is required to initiate the replacement request as per the procedure of the Website and provide appropriate reasons and proofs before the replacement request is accepted. In the event, the Products delivered are damaged products, has manufacturing defects, wrong products being shipped or not as per the specifications, it shall be the responsibility of the Vendor to provide a replacement against such Products. Please note that any such request for the replacement of the Order shall be place with the Website not (directly) with the Vendor/s.

Please Note:

• The Return, Refund, Cancellations & Replacement policy shall be strictly adhered to by the Users. In any event of discrepancy, the Company decision shall be construed as the final decision.
• Company shall not take any responsibility/liability if the request procedure is not followed by the Buyer and if the request is placed directly with the Vendor/s.
• Users agree and acknowledge that some Vendor shall not take request for returns/replacement of the Products and/or take returns as per the policy of the Vendor. Company shall not be held responsible for any losses incurred by the Buyer towards any rejections made by the Vendor.

For the detailed Return, Refund, Cancellations & Replacement policy, please click here.

SHIPPING AND DELIVERY

In order to achieve fast, safe and reliable shipping of Products to the Buyers:

• The Company has partnered with many such logistic services providers, to provide the shipping services to the Buyers.
• If the Products are not delivered by the Vendor, Company shall use services of such logistic services providers to deliver the Products.

For the avoidance of doubt: Company itself does not provide transportation/logistic services and Company is neither a transportation carrier nor a logistic services provider.

Company or its partners do not take the responsibility of the any inspections, ensuring quality packaging of the Products to be delivered to the Buyer. However, shall on bests effort basis communicate shipping status to Buyer at each stage of shipment. Hence, once the Registered User purchases the Products, the status of the Order placed can be tracked, from time to time. In case of any queries, you can contact us at our Helpline Number: +91    or email:

Note: Delivery time mentioned on Product or Website is estimated. Actual delivery time is based on availability of Product, address where Product is to be delivered and courier companies or logistic service provider rules.

LINK TO THIRD PARTY

We may provide you links to third party services (“Third Party Services”). You agree to use the Services at your sole risk and that the Company shall not have any liability to you for content that may be found to be offensive, indecent, or objectionable. You understand that certain Services may display, include or make available content, data, information, applications or materials from third parties (“Third Party Materials”) or provide links to certain third party websites. By using the Third Party Services, you acknowledge and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third Party Materials or websites. THE COMPANY DOES NOT WARRANT OR ENDORSE AND DOES NOT ASSUME AND WILL NOT HAVE ANY LIABILITY OR RESPONSIBILITY TO YOU OR ANY OTHER PERSON FOR ANY THIRD PARTY SERVICES, THIRD PARTY MATERIALS OR WEB SITES, OR FOR ANY OTHER MATERIALS, PRODUCTS, OR SERVICES OF THIRD PARTIES.

INDEMNIFICATION

Vendor/Buyer Indemnity:

Registered Users agree to indemnify, defend and hold Company, its parents, subsidiaries, affiliates, associates, successors, assigns and licensors, the Website or any of their respective officers, directors, employees, agents, vendors, licensors, representatives, advertisers, service providers, franchisers and Vendor/Buyer harmless from and against any and all claims, actions, losses, expenses, damages and costs (including reasonable attorneys’ fees), arising out of claims based upon your actions or inactions, which may result in any loss or liability to the Company or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.

Company is merely acting as a pure marketplace and is not involved in doing any sale and purchase of the Products.

DISCLAIMER AND LIMITATIONS OF LIABILITY

THE SERVICES, ARE MADE AVAILABLE TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. THE SERVICES ARE PROVIDED ON BEST EFFORT BASIS, WITHOUT GIVING ANY WARRANTY RELATING TO ANY COMMITEMENT TO PERFORM SERVICES AT SPECIFIED TIME AND/OR ON SPECIFIED DATE. THE WEBSITE IS NOT HACK PROOF. THE WEBSITE AND THE DATA MAY GET PILFERED, DAMAGED, LOST, GARBLED OR BECOME USELESS. Without limiting the foregoing, we are not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions. You understand, acknowledge and agree that You are assuming the entire risk as to Your data, quality, accuracy, performance, adequacy, completeness, correctness, authenticity, safety, security and validity of any and all features and functions of the Application, including, without limitation.

In no event shall the Company its affiliates, officers, employees, agents, partners and licensors be liable for any direct, indirect, punitive, incidental, special or consequential damages or for any damages whatsoever including, without limitation, damages for loss of use, data or monetary losses, arising out of or in any way connected with the use of the Website.

The Services as requested by Registered User shall be performed by the concerned representatives appointed as per the need and Services requested, only after the payment of the applicable fee is made by the User. We do not have any relationship with representatives of the Vendor who facilitate the completion of the Services requested. We are not an authorised agent of any Vendor, service provider(s) and we only provide the platform for listing of the Products by the Vendor through our Website.

REPRESENTATION AND WARRANTY

The Company, its affiliates, officers, employees, agents, partners and licensors make no representations or warranty of any kind, express or implied, including but not limited to, that (i) the services of the Website will meet your requirements or set standard of expectations (ii) the services of the Website will be uninterrupted, timely, secure, accurate or error-free; (iii) the results that may be obtained or expect to be obtained from the use of such Services will be accurate or reliable; (iv) the quality of any Products, Services, information or other material purchased or obtained by you through the service provider or through the depiction(s) made by the service(s) advertiser(s) or partners or Vendor will meet your expectations or requirements.

To the complete extent permissible by the applicable law, Company disclaims all warranties, express or implied, including, but not limited to the warranties of quality, Services on fitness for a particular purpose.

GUIDANCE MATERIAL

The Website is not responsible for the quality, authenticity, correctness, accuracy or suitability of such information. The User shall take prior advice and complete precaution of checking validity, correctness of such information. The Website shall not be liable to the User or any third party for taking any decision on the basis of such information.

The Company shall be advertising on various platforms and through various mechanisms about the Services it offers or to be offered in the future, through its Website. Company does not provide or place any warrant, in the event that any terms of the advertisement(s) are in conflict with this Terms of the Website and the contents of this Terms of Use shall supersede any such terms and conditions, as mentioned.

ADVERTISEMENTS

The Website will also post, display, publish or provide links of advertisements of advertisers on the Website at various places on the Website. The places of such Advertisements shall not be fixed. These advertisers might set cookies on Website which shall use your data, information for various other links. If you would like to know more information about this practice and to know your choices about not having this information used by any company, please refer to the relevant policy of such advertiser for more information.

We do not endorse or recommend or market or warranty the advertisements or advertisers or quality, suitability, merchantability, fitness, commitment, reasonability of the Product and/or services offered by such advertisers. We are not responsible for any of these advertisers as these will by third party advertisers. If you intend to deal with the advertisers, you shall directly deal with them at your entire risk and volition and Company shall not be made a party or forced party in any such conflicts.

FORCE MAJEURE

Without limiting the foregoing, under no circumstances shall the Company, its affiliates, officers, employees, agents, partners and licensors be held liable for any damage or loss, penalty due to delay or deficiency in performance of the Website and Services resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including, without limitation, Internet failures, computer equipment failures, telecommunication failures, major electricity failures, internet outage, downtime, floods, storms, accident, civil disturbances, riots, strikes, shortages of labor, fluctuations in heat, light, fire or air.

COMPLIANCE WITH LAWS

Users shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by from time to time and also all applicable domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force), Foreign Contribution Regulation Act, 1976 and the rules made there under, Prevention of Money Laundering Act, 2002 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable respectively for using Payment Facility, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/ VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding your use of our Services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.

CHANGE

We have and continue to have the right to modify, change or update this Terms of Use and any other policies as provided on the Website, at any time by reasonably highlighting on the Website about such change. Such changes shall be effective immediately upon posting to the Website. You are advised to keep a regular check and update on the Policy updates on the Website.

GENERAL PROVISIONS

• These Terms constitute the entire or sole legal agreement between you and the Company and shall supersede and prevail any prior agreements, whether oral or written, regarding subject matter hereof.
• You agree that if the Company does not exercise or enforce any legal right or remedy which is contained in the Terms, this will not be taken to be a formal waiver of the Company’s rights and that those rights or remedies will still be available to the Company.
• If any court of law, having the jurisdiction to decide on this matter, rules that any provision contained under the Terms are invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid, effective and enforceable.
• If any one or more of the provisions of this Terms is or becomes invalid, void, illegal or unenforceable, the validity, existence, legality and enforceability of the remaining provisions will not in any way be affected, prejudiced or impaired.
• The use or access of the Website or the Services therein, shall be governed exclusively by the laws of India. You specifically agree and submit to the exclusive jurisdiction and venue of the Courts of UTTAR PRADESH, India.
• The name “industrialsupplywala” and any related depiction of the images, content displayed on the Website, is product of the Company’s imagination or are used fictitiously and are not to hurt any sentiments or community. Any such resemblance to actual events or locales or persons, living or dead, is purely coincidental and should not be considered derogatory by any individual or any party.

IF YOU DO NOT ACCEPT AND ABIDE BY THIS TERMS, YOU MUST NOT USE THE WEBSITE.